GuideBeginner
How to get help from us, and what to expect
The ways to reach our support team, what to tell us so we can start at once, and how quickly to expect an answer depending on your plan.
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Tickets, chat, notifications and mail: how work arrives and how it is answered.
2 articles
The ways to reach our support team, what to tell us so we can start at once, and how quickly to expect an answer depending on your plan.
Follow a request from the moment you submit it to the day it closes: who reads it, when you hear back, what each status means, and what to do if the fix does not hold.